Steve Martin, CPBT-KA Email-green
President/Chief Executive Officer

An internationally-known animal trainer, Steve Martin has pioneered the art of training a variety of birds and animals through positive reinforcement. He is has been a master falconer for over 40 years and a parrot trainer for more than 45.

Steve’s training experience includes hundreds of species of birds and mammals. He is a Trustee with the World Parrot Trust, served for 12 years as a Core Team Member of The California Condor Recovery Team, and has served as a behavior consultant for the Hawaiian Crow and Hawaiian Hawk conservation projects. Steve serves on Association of Zoos and Aquariums’s Animal Welfare Committee and teaches AZA animal training workshops. He is an organizational team member and instructor for the RECON: Reconnecting with Elephants in Protected Contact Workshop. He is also the founder of IAATE (International Association of Avian Trainers and Educators) and has served as its President multiple times. Steve spends approximately 200 days a year traveling to zoological facilities around the world serving as a behavior and visitor experience consultant, or producing educational animal programs. He has now worked at over 120 zoological facilities in more than 20 different countries. Steve has been certified as a professional bird trainer (CPBT-KA) by the International Avian Trainers Certification Board and is a Certified Avian Behavior Consultant.

Steve is known for his commitment to conservation and education. He founded the Natural Encounters Conservation Fund (NECF) which to date has raised more $1 300 000 in support of conservation projects. Each show he produces has a strong conservation education message, and Earth Day is an official holiday at his company.

rob-and-koala-1Rob Bules, CPBT-KA Email-green
Executive Vice President

Rob came to Natural Encounters from Waterford, Pennsylvania in December of 1997. An avid outdoorsman, Rob has practiced the sport of falconry since 1994 and has shared this time with a number of different birds of prey. He has also worked with numerous psittacine species since 1983.

Rob is a member of such supporting organizations as NAFA (North American Falconers Association), FHF (Florida Hawking Fraternity), PFHT (Pennsylvania Falconry and Hawk Trust), IAATE (International Association of Avian Trainers and Educators), AZA (American Zoo and Aquarium Association), and ABMA (Animal Behavior Managers Alliance). Rob shares his home with a Blue and Gold Macaw, and two Golden Retrievers. In his spare time, he enjoys spending time outdoors and practicing falconry. Rob has been certified as a professional bird trainer (CPBT-KA) by the International Avian Trainers Certification Board.

DonnaSue Evans, CPBT-KA Email-green
Chief of Human Resources

After earning a degree in marketing at the State University of New York, DonnaSue spent several years in retail management. She began presenting birds in Hawaii at the Honolulu Zoo in 1988 for a company based out of San Diego, California.

Her life took a detour to Washington State where she became involved as a volunteer with the Sardis Raptor Center. Gaining medical experience rehabilitating local bald eagle populations she moved to Florida to join the NEI team. DonnaSue is a member of The International Association of Avian Trainers and Educators, American Zoological Association, and Association of Avian Veterinarians. DonnaSue has been certified as a professional bird trainer (CPBT-KA) by the International Avian Trainers Certification Board.

Chris Jenkins, CPBT-KA Email-green
Chief Operating Officer

Chris’ work with animals began with a summer job at SeaWorld in his hometown of San Diego, California. With the encouragement of the trainers he met there, he attended the University of California, Davis, where he obtained a degree in Psychology to learn more about the ins and outs of animal behavior. After graduation, Chris volunteered as a keeper aide at the Sacramento Zoo until he decided to pursue a career with animals full time.

In May of 2002, Chris was accepted into the Exotic Animal Training and Management Program at Moorpark College outside Los Angeles. Upon graduation, he began working for The Animal Guys, a wildlife education company specializing in the use of wild and exotic animals as live visual aids for biology lessons, where he gave hundreds of presentations to students at inner city schools across the greater L.A. area.

Chris came to work for Natural Encounters Inc. in May of 2005. Chris is a member of ABMA (Animal Behavior Management Alliance), AZA (Association of Zoos and Aquariums) and member of the Professional Development Committee of IAATE (International Association of Avian Trainers and Educators). Chris has been certified as a professional bird trainer (CPBT-KA) by the International Avian Trainers Certification Board. Despite working outdoors with animals for a living, Chris is an indoor kid at heart, counting movies, reading, and writing among his favorite hobbies. Chris and his wife Bethany share their home with four cats and their wonderful dog Sukie.

Kevin O’Brien Email-green
Chief Financial Officer

KevinBridgeKevin joined Natural Encounters, Inc. in the spring of 2003 as Operations Assistant. After working for 16 years in retail management in Maine, Kevin returned to school and earned a computer science degree at Andover College in Portland, Maine. From there, he worked for 5 years in the banking/credit card industry as a department head in the technical support department and later was instrumental in establishing the electronic data systems department. In 2000, he and his wife Trish decided to leave the cold New England climate and settle in central Florida, where they live today. Kevin and Trish are owned by two cats, Stutz and Tonks.

Arianna Bailey, CPBT-KA, CPAT-KA Email-green
Show Manager

As a native Floridian, Arianna has always had a love an appreciation for the unique ecosystem and state she was raised in. Her career started out at a small zoo in the Orlando area where she worked mostly with reptiles. This is where she found her passion for training, enrichment and animal behavior. There she worked with crocodillians, venomous snakes and many other animals. She found a deep interest in finding new ways to enrich them. Following her desire to learn more about behavior, she sought out a job with Natural Encounters, Inc. and was hired in January of 2009.

She is currently President Elect of IAATE and the chair of the Professional Development Committee. She is a Certified Professional Bird Trainer (CPBT-KA) and a Certified Professional Animal Trainer (CPAT-KA) through the International Avian Trainer Certification Board (IATCB). Always continuing her education she has attended, presented and taught at workshops, conferences and courses on the science and practical application of behavior throughout her career. Her love of sharing information and teaching animals and humans a like is why she says she has one of the best jobs in the world.

Jose Bello, CPBT-KA Email-green
Ranch Manager

joseluigi2Jose’s passion for wildlife has existed as long as he has. Born inBogota, Colombia, he grew up in Northern Virginia and has been a Florida native since his early teens. His formal education with Zoology started at Santa Fe College Teaching zoo in Gainesville, Florida where he earned a degree in Zoology. He then went on to work with bats at the Lubbee Bat Conservancy in Gainesville, Florida as a keeper. Afterwards he pursued a degree in Anthropology from the University of Florida where he continued his interest in animals by studying primates as well as a minor in zoology where his focus was herpetology. Upon graduation in 2008, Jose decided to come home to the Orlando area and was hired as a seasonal for Natural Encounters Inc. at their Ranch facility. In January of 2009, Jose was hired as a full-time trainer, and is currently a Supervisor in the company. He has been a part of many projects including most recently leading up the bird show at Brookfield Zoo (Summer 2015 and 2016), shows at San Diego Zoo, Dallas Zoo, and the Texas State Fair’s Birds of the World Show, among others.

Jose is a member of IAATE and is certified as a Professional Avian trainer. Interests include traveling, herpetology, exhibit design, and of course animal behavior.

Corey Derryberry, CPBT-KA Email-green

After 18 years growing up in Lima, Ohio, Corey began pursuing his love of the natural world by studying zoology at Ohio Wesleyan University. After graduating in 2004, he began sharing his passion as an instructor for the Elam Environmental Center, teaching programs for elementary and junior high children from around the Columbus area. He soon joined Show Staff at the Columbus Zoo and Aquarium, where he developed his love of animal training both performing in shows and as part of outreach programs at local schools.

Corey first worked with the Natural Encounters staff as an intern at the Birds of the World Show at the Texas State Fair in 2007. He soon relocated to Florida and began working for NEI in January 2008.

Corey is a member of the International Association of Avian Trainers and Educators, The American Ornithologists’ Union, and The National Audubon Society. He spends much of his free time playing music and buying books at a faster rate than he can read them.

Amy Fennell, CPBT-KA Email-green

meluigi2Amy hails from southern Ontario, where she spent most of her formative years watching, studying and eventually working with animals– first with backyard critters and pets, then at a vet clinic and eventually at the University of Guelph, where she got her start with both birds of prey and environmental education at the Wild Bird Clinic. Formerly the Raptor Centre Lead at Mountsberg Conservation Area, Amy has worked with a variety of non-avian wildlife while in Canada, including native insectivorous bats and both native and non-native reptiles and amphibians. She attended NEI’s Professionals Workshop in November 2013, and was thrilled to join the NEI team on a full-time basis in April 2014. Since then, she has worked at NEI’s Orlando-area shows (Winged Encounters and Flights of Wonder), Brookfield Zoo in Chicago (Festival of Flight), and the Indianapolis Zoo (Magnificent Macaws). Currently at the Ranch training birds for new upcoming experiences, she looks forward to the next great NEI adventure!

Amy has been certified as a professional bird trainer (CPBT-KA) by the International Avian Trainers Certification Board (IATCB). She is an enthusiastic member in good standing of the International Association of Avian Trainers and Educators (IAATE) where she serves on the Enrichment Committee, and is also a member of the Animal Behavior Management Alliance (ABMA), the American Association of Zoo Keepers (AAZK), and the Association of Zoos and Aquariums (AZA). In her free time, Amy enjoys dabbling in illustration, graphic design, reading, recreational diving and indulging in various nerdish pursuits.

Cassie Malina, CPBT-KA Email-green

cassiepogoOriginally from New City, New York, Cassie attended Pennsylvania State University and earned a degree in Wildlife and Fisheries Science. There, she participated in field research on amphibians, neotropical migrant songbirds, catbirds, and fox squirrels. Cassie also worked as a zookeeper, rehabilitator, and park ranger at New York’s Bear Mountain Zoo for two years. She joined the NEI team in April 1998.

Since joining the NEI team, she has produced and performed free-flight bird shows across the country, instructed at NEI Training Workshops, presented papers at IAATE and AAZK conferences as well as companion parrot organization meetings, consulted on bird shows internationally, presented workshops for companion parrot owners, and become active on the board of IAATE, where she is currently the CFO.

Cassie is a certified professional bird trainer (CPBT-KA) and a Parrot Consultant with the IAABC. She shares her home with a Black and Tan Coonhound (Oliver), and a cat (Jasmine). In her free time, she enjoys hiking, camping, wildlife photography and art, as well as… you guessed it… birdwatching!

Scot Mangum, CPBT-KA Email-green

scotluigiBorn and raised in Southern California, Scot was always interested in and surrounded by animals of all kinds and knew that he would one day work with them in some manner. Traveling around during college, he settled on the University of Hawaii where he volunteered at the Honolulu Zoo in the African Species Aviary. After graduating with a degree in Zoology in 2006, he worked a seasonal position for the Missouri Conservation Department, where his desire to work more intimately with animals was confirmed. In August 2008 Scot was hired as a seasonal at Natural Encounters and in January 2009 he was hired on as a full time trainer. While working for NEI he discovered his love for all birds, developing a passion specifically for Birds of Prey. Scot has been certified as a professional bird trainer (CPBT-KA) by the International Avian Trainers Certification Board.

Scot loves the outdoors and wilderness and enjoys hiking, camping, boating, fishing and generally being outside. He and his wife Chelsie share their home with their two sons, Liam and Wyatt and their three dogs Jaxon, Reba, and Dozer.

Katelyn Ferringer

Katelyn was born and raised in Wooster, Ohio. After graduating from The Ohio State University with a Bachelor’s Degree in Wildlife Science, Katelyn began an internship at the Akron Zoo. This internship allowed her to gain experience with the wide variety of animals in their education collection through daily enrichment and training. Following her time at the Akron Zoo, Katelyn relocated to Pittsburgh, PA, and began working as a show intern at the National Aviary. During this internship, she discovered her passion to work with birds while getting hands on experience in the production of their bird show.

In March of 2014, Katelyn relocated to Florida after accepting a seasonal position at NEI’s ranch facility. And in August of 2014, she was thrilled to join the NEI team as full time trainer. Since then, she has been a part of several show productions at the Brookfield Zoo in Chicago (Festival of Flight), the Indianapolis Zoo (Magnificent Macaws), and several of NEI’s Orlando-area shows including her current role at Winged Encounters.


Tim has been working with birds since middle school, and has fulfilled his dream of being an animal trainer through his career at Natural Encounters. Having worked on various projects across the country and company, he has loved meeting people and animals who have shared their experiences with him.

Currently, Tim is residing in Albuquerque, NM where he is the Behavior and Enrichment Manager of the ABQ BioPark, consisting of a zoo, aquarium, farm, bugarium, and botanic garden. He is helping to grow their training and enrichment programs, with a focus on incorporating the new AZA welfare standard. Tim has consulted as several other facilities, including the Indianapolis Zoo. There he helped to create and grow their presentation “Magnificent Macaws,” a free flight macaw experience that lets people see and hear the beauty of birds.  He is a member of ABMA, AZA, and a graduate of Dr. Susan Friedmann’s Learning and Living with Animals course. Besides training, Tim loves travel, culture, and food!

Scott Trauger CPBT-KA

Scott was born and raised in Jacksonville, Florida.  He received his Associates of Arts from the University of North Florida with a focus in Nursing, but later chose to relocate to the University of South Florida in Tampa where he received his Bachelor of Science in Television Production.

In 2006, while looking for a summer job between semesters, he was hired onto staff at Busch Gardens Tampa that would set his animal based career path in motion.  Over the years since that time, he has had the opportunity to work for SeaWorld Parks and Entertainment, Tampa’s Lowry Park Zoo (now Zoo Tampa), and now Natural Encounters, Inc.  During his time with NEI, he has been able to work at The Ranch facility, participate in the development and production of a trial pilot show, and participate in two different free-flight bird shows at a large animal-based theme park in central Florida.

Scott has been certified as a professional bird trainer (CPBT-KA) by the International Avian Trainers Certification Board and is an professional member of IAATE, as well as the Animal Behavior Management Alliance (ABMA), the later of which he has served as the Honors and Awards Co-Chair, as well as President, Vice President, and Director at Large on the Executive Board. He has presented several times at conferences and he won the Behavior Management Innovation Award at the 2013 ABMA annual conference for his presentation about the Macaw Flyover project in Tampa.  He has also published articles in the IAATE, ABMA, and AAZK magazines.  In his spare time, or at work between shows, you can often find Scott engaging in his second passion, singing.

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